Terms and Conditions
Statutory Rights
Nothing in these Terms and Conditions shall affect your statutory rights under the law of England.
Payment
You can pay for your purchases either by credit or debit card. Payment will be via PayPal. Please see their terms and conditions for guarantees and privacy.
VAT and other taxes
All prices are shown including VAT where applicable. Books and sheet music are zero-rated for VAT in the UK.
Delivery and Carriage
We will dispatch your goods within three working days. If we have not delivered your order within one week please contact us: we will then either arrange another time for delivery or, if we have already debited your credit card, we will offer you a refund.
Details of our carriage charges will be shown on the shopping basket paying process prior to payment being finalised.
Prices
The prices published on Pro Arte Music´s web site apply to orders placed over the Internet.
Returns and Cancellation
If the goods you receive are faulty please return them to us in their original condition within 10 days and we will either repair or replace them, or refund the cost of the goods.
If the goods you receive are not what you ordered, please return them to us in their original condition within 10 days and we will either replace them with the goods you ordered, or refund the cost of the goods and carriage.
In addition to the above, you may in most cases return any goods within seven working days of receipt without giving any reason.
Please contact us by e-mail before returning any goods.
If you choose to return any goods you must ensure that the goods are properly packaged and sent at your cost by a secure carrier: it is your responsibility to take reasonable care to ensure that they reach us undamaged. If you do not pay for the cost of return then we may deduct the cost of retrieving the goods from any refund due to you in respect of the order. We recommend that you use a recorded delivery service for all returns.
If a refund is due to you it will be made expeditiously and within 30 days.
Non-delivery of goods
If your goods are not delivered to you within 14 days of the despatch date you must notify us immediately, otherwise we cannot accept responsibility for the lost goods. You will be notified of the despatch date by e-mail shortly after we have received your order.
Damage in transit
Any claim arising from damage in transit must be made to Pro Arte Music within 10 days of receipt of the goods. Please check the contents immediately upon receipt.
Privacy
We are committed to protecting your privacy. When you register with Pro Arte Music you are not given an option to opt out of unsolicited e-mails. That is because the only reason we will e-mail you is in connection with an order. We will not send you any e-mail for any other reason. If this policy changes in the future, then we will first e-mail you to ask whether you want to receive unsolicited e-mails, and we will observe your wishes.
All the information you give us is collected lawfully and in accordance with the Data Protection Act 1998 and is collected only for the purpose of processing your order and collecting information for our own marketing purposes. All the information you give us when you register, or when you place an order, is treated as confidential and we will not share any of this information with any third party.
Complaints
If you have any complaint about our service, please e-mail us. We will treat your complaint fairly and confidentially, and we will endeavour to respond to all complaints within five working days.
Copyright
All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Pro Arte Music, or their content and technology providers. All rights reserved.
Permission is granted to copy and print portions of this Web site for the sole purpose of placing an order with Pro Arte Music. Any other use of materials on this Web site without the prior written permission of Pro Arte Music is strictly prohibited.
Governing Law
Your use of the Prop Arte Music web site and any purchase of any products using the Pro Arte Music web site will be governed by English Law and will be deemed to have occurred in the United Kingdom.
Disclaimer
TO THE FULLEST EXTENT PERMITTED AT LAW, PRO ARTE MUSIC IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS WEB SITE OR ITS CONTENTS INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, PRO ARTE MUSIC DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Pro Arte Music nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Pro Arte Music does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Pro Arte Music, its affiliates, directors, employees or other representatives.
Company Details
All returns and correspondence should be sent to:
Pro Arte Music
57 Riddings Hill
Balsall Common
West Midlands CV7 7RA
United Kingdom